Amazon UK Chaotic Delivery Tracking System, Customers Should Expect Early DeliveriesConsumerWatch / Amazon Dec 21, 2016 - 07:50 PM GMT
Like many online buyers, I too regularly use amazon to shop for large and small items, nothing beats the convenience of arm chair shopping at any time of the day, that and added buyer protections offered that one is more likely to get what one is actually ordering against Ebay purchases that are more than likely to disappoint.
However, as many if not most regular amazon buyers are likely already aware of that there is a huge flaw in amazons shopping experience and that is in the reliability of their delivery tracking system which just does not WORK! For as long as at least for a year, Amazon routinely fails to deliver in line with that which it's delivery tracking service states to expect delivery on which tends to result in failed deliveries and further delays and customer frustration.
For instance on the morning of the 8th of December I placed orders for 4 items with amazon which following notifications of dispatch resulted in a series of delivery tracking dates.
The first item, a small double bed was supposed to be delivered between 13th December and 17th December, instead out of the blue we get a knock on the door the following day on the 9th of December! Whilst the supplier can be commended for prompt and swift delivery. However, we only caught the delivery by pure chance for had they called half an hour later no one would have been home!
9th December - Order +1 day
NO text message, no phone call just an out of the blue early delivery. Furthermore the delivery tracking status as of writing is still stating that the already delivered bed will be delivered between 13th and 17th December.
The current status (9th Dec) of the other three items ordered on the 8th of December are as follows, for which I will add updates as deliveries materialise.
21st December - Order +12 days
Actual delivery out of the blue on 20th December. Though the day after tracking still shows to expect delivery by 14th January
10th December - Order + 2days
Quick delivery, 2 days early, but no warning that the item was about to be delivered
12th December - Order+4 days
The mattress appears have gone on a long journey across England, currently sat in Wales! over 200 miles away, when the supplier is just 30 miles from Sheffield. Yodel !
15th December - Order +7 days
Delivered 4 day before tracking data stated, but the mattress went on a near 400 mile journey across the UK. When it should have taken no more than 40 miles!
Out of the 4 items ordered, 3 were delivered before amazon tracking suggested they would, 1 item was delivered 3 days after. No communications by text or phone calls.
Item 1 - Bed - Next day - Early
Item 2 - Vitamins - Day 12 - Late
Item 3 - Shaver - Day 2 - Early
Item 4 - Mattress - Day 4 - Early
Therefore if you buy products on amazon you need to realise that the item is likely to be attempted to be delivered EARLY and not rely on amazons tracking system which is mostly worthless. Also time to delivery is not dependent on the size of the order, as the largest item was delivered on the next day, whilst the smallest item took 12 days to be delivered.
The bottom line is that Amazon's delivery tracking system is broken, it is unreliable as deliveries DO NOT TAKE PLACE on the suggested dates instead tend to be random i.e. usually a few days early or a few days late but rarely on the expected delivery day.
And where text messages and phone calls are concerned, usually there aren't any and if they are on the day of delivery, then there is little point in texting or phoning the customer who may be several hours away whilst the deliverer is sat outside the customers home.
Amazon needs to fix their delivery tracking system as it is likely proves very frustrating for shoppers to home and find a card that they attempted to delivery. However on a positive note, redelivery tends to be more reliable in the date given.
By Nadeem Walayat
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Nadeem Walayat has over 25 years experience of trading derivatives, portfolio management and analysing the financial markets, including one of few who both anticipated and Beat the 1987 Crash. Nadeem's forward looking analysis focuses on UK inflation, economy, interest rates and housing market. He is the author of five ebook's in the The Inflation Mega-Trend and Stocks Stealth Bull Market series that can be downloaded for Free.
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