Best of the Week
Most Popular
1. The Trump Stock Market Trap May Be Triggered - Barry_M_Ferguson
2.Why are Central Banks Buying Gold and Dumping Dollars? - Richard_Mills
3.US China War - Thucydides Trap and gold - Richard_Mills
4.Gold Price Trend Forcast to End September 2019 - Nadeem_Walayat
5.Money Saving Kids Gardening Growing Giant Sunflowers Summer Fun - Anika_Walayat
6.US Dollar Breakdown Begins, Gold Price to Bolt Higher - Jim_Willie_CB
7.INTEL (INTC) Stock Investing to Profit From AI Machine Learning Boom - Nadeem_Walayat
8.Will Google AI Kill Us? Man vs Machine Intelligence - N_Walayat
9.US Prepares for Currency War with China - Richard_Mills
10.Gold Price Epochal Breakout Will Not Be Negated by a Correction - Clive Maund
Last 7 days
The Best “Pick-and-Shovel” Play for the Online Grocery Boom - 18th July 19
Is the Stock Market Rally Floating on Thin Air? - 18th July 19
Biotech Stocks With Near Term Catalysts - 18th July 19
SPX Consolidating, GBP and CAD Could be in Focus - 18th July 19
UK House Building and Population Growth Analysis - 17th July 19
Financial Crisis Stocks Bear Market Is Scary Close - 17th July 19
Want to See What's Next for the US Economy? Try This. - 17th July 19
What to do if You Blow the Trading Account - 17th July 19
Bitcoin Is Far Too Risky for Most Investors - 17th July 19
Core Inflation Rises but Fed Is Going to Cut Rates. Will Gold Gain? - 17th July 19
Boost your Trading Results - FREE eBook - 17th July 19
This Needs To Happen Before Silver Really Takes Off - 17th July 19
NASDAQ Should Reach 8031 Before Topping - 17th July 19
US Housing Market Real Terms BUY / SELL Indicator - 16th July 19
Could Trump Really Win the 2020 US Presidential Election? - 16th July 19
Gold Stocks Forming Bullish Consolidation - 16th July 19
Will Fed Easing Turn Out Like 1995 or 2007? - 16th July 19
Red Rock Entertainment Investments: Around the world in a day with Supreme Jets - 16th July 19
Silver Has Already Gone from Weak to Strong Hands - 15th July 19
Top Equity Mutual Funds That Offer Best Returns - 15th July 19
Gold’s Breakout And The US Dollar - 15th July 19
Financial Markets, Iran, U.S. Global Hegemony - 15th July 19
U.S Bond Yields Point to a 40% Rise in SPX - 15th July 19
Corporate Earnings may Surprise the Stock Market – Watch Out! - 15th July 19
Stock Market Interest Rate Cut Prevails - 15th July 19
Dow Stock Market Trend Forecast Current State July 2019 Video - 15th July 19
Why Summer is the Best Time to be in the Entertainment Industry - 15th July 19
Mid-August Is A Critical Turning Point For US Stocks - 14th July 19
Fed’s Recessionary Indicators and Gold - 14th July 19
The Problem with Keynesian Economics - 14th July 19
Stocks Market Investors Worried About the Fed? Don't Be -- Here's Why - 13th July 19
Could Gold Launch Into A Parabolic Upside Rally? - 13th July 19
Stock Market SPX and Dow in BREAKOUT but this is the worrying part - 13th July 19
Key Stage 2 SATS Tests Results Grades and Scores GDS, EXS, WTS Explained - 13th July 19
INTEL Stock Investing in Qubits and AI Neural Network Processors - Video - 12th July 19
Gold Price Selloff Risk High - 12th July 19
State of the US Economy as Laffer Gets Laughable - 12th July 19
Dow Stock Market Trend Forecast Current State - 12th July 19
Stock Market Major Index Top In 3 to 5 Weeks? - 11th July 19
Platinum Price vs Gold Price - 11th July 19
What This Centi-Billionaire Fashion Magnate Can Teach You About Investing - 11th July 19
Stock Market Fundamentals are Weakening: 3000 on SPX Means Nothing - 11th July 19
This Tobacco Stock Is a Big Winner from E-Cigarette Bans - 11th July 19
Investing in Life Extending Pharma Stocks - 11th July 19
How to Pay for It All: An Option the Presidential Candidates Missed - 11th July 19
Mining Stocks Flash Powerful Signal for Gold and Silver Markets - 11th July 19
5 Surefire Ways to Get More Viewers for Your Video Series - 11th July 19

Market Oracle FREE Newsletter

Top AI Stocks Investing to Profit from the Machine Intelligence Mega-trend

Sheffield BT Infinity Broadband Speed Review - What to Know Before Signing Up!

ConsumerWatch / Sheffield Jan 02, 2015 - 05:00 AM GMT

By: N_Walayat


BT still retains a telecoms monopoly across most of Britain's major cities with competitors such as Virgin Media having only made marginal headway into competing for fibre optic broadband services. This article illustrates what people in cities such as Sheffield can typically expect after signing up to BT Infinity in terms of quality of service and broadband speeds.

Signing Up to BT Infinity 38mb/s Service

On signing up to BT Infinity 38 mb/s broadband service with a BT suggested line speed rating of 28 mb/s, customers need to request the MAC code from their existing broadband supplier (SKY) which should not take more than 5 days, on receipt of which needs to be supplied to BT via their online portal. Following this an installation appointment can be booked typically for within 2 weeks of supplying the MAC code. In the meantime BT will send out their HUB router hardware that customers must have received before the BT installer calls.

Installation Day

BT typically gives a 5 hour window for the installer to turn up i.e. 1pm to 6pm.

The first sign that an installer should soon be due is when your existing broadband service stops working. On this occasion this happened at 4pm, connecting up the HUB via the ethernet cable soon established an internet connection albeit at a slow connection speed of just 10.5 mb/s.

Eventually the BT engineer arrived at 5.15pm, though was soon gone within 30 minutes.

What the BT Engineer Does

  • Changes the existing phone socket to Open Reach.
  • Ensures that the broadband service is active.

What the BT Engineer Does Not Do

  • Not interested in the fact that the 10.5 mb/s connection is near 1/4 the rate expected, only that there is a connection.

BT Infinity's Fatal Flaw

Overall the impression where BT installers are concerned is that it's a case of quantity over quality as the installer understands that for most customers BT Infinity is all hype due to the fatal flaw in that 2010's fibre optic cables connect to 1970's copper cables which means that unless you have a BT cabinet right outside your home then the connection speeds are going to drop substantially every few 10's of metres.

Dealing with BT Customer Support

Being in receipt of 10.5 mb/s whilst being billed for 38/mb's is going to prompt many customers to contact BT Support. What customers need to understand is that BT deploys a huge array of delaying tactics so as to avoid doing anything for weeks and even months, hoping that the customer just gives up. One such tactic is the 10 day BT Retail Servers test, basically BT to all intents and purposes does nothing for 10 days whilst giving the impression to customers that a test is being performed by the retail servers

What tends to happen after the 10days is the support ticket is automatically closed without fixing anything in respect of connection speed, which leaves the customer having to again attempt to get BT to do something, which depending on the lottery at BT support usually results in a another 10 day BT Retail Servers test.

BT Infinity Compared to Sky Broadband

Sky BT
Connection Reliability 9.5 5.5
Advertised Speed 17 38
Suggested 12 28
Actual 7.5 10.5
Cost / Mth £5 £23
Cost / Mb's £0.67 £2.19
Cust Support 8 3
Overall Rating 8 3


Unfortunately many customers are likely to often experience the following page whilst browsing as BT Infinity is proving far LESS reliable than traditional older broadband services.

Overall Conclusion

BT Infinity for most potential users in cities such as Sheffield amounts to costly hype over substance and as more customers signup the situation can only get worse due to limited bandwidth being shared amongst increasing number of copper cable customers to each BT cabinet.

Therefore broadband users are far better off signing up to true fibre optic network services that are cabled right into their homes rather than BT's fibre / copper mish mash that for most just does not work i.e. such as that offered by Virgin Media in approx 15% of locations.

By Nadeem Walayat

Copyright © 2005-2014 (Market Oracle Ltd). All rights reserved.

Nadeem Walayat has over 25 years experience of trading derivatives, portfolio management and analysing the financial markets, including one of few who both anticipated and Beat the 1987 Crash. Nadeem's forward looking analysis focuses on UK inflation, economy, interest rates and housing market. He is the author of five ebook's in the The Inflation Mega-Trend and Stocks Stealth Bull Market series that can be downloaded for Free.

Housing Markets Forecast 2014-2018The Stocks Stealth Bull Market 2013 and Beyond EbookThe Stocks Stealth Bull Market Update 2011 EbookThe Interest Rate Mega-Trend EbookThe Inflation Mega-trend Ebook

Nadeem is the Editor of The Market Oracle, a FREE Daily Financial Markets Analysis & Forecasting online publication that presents in-depth analysis from over 1000 experienced analysts on a range of views of the probable direction of the financial markets, thus enabling our readers to arrive at an informed opinion on future market direction.

Disclaimer: The above is a matter of opinion provided for general information purposes only and is not intended as investment advice. Information and analysis above are derived from sources and utilising methods believed to be reliable, but we cannot accept responsibility for any trading losses you may incur as a result of this analysis. Individuals should consult with their personal financial advisors before engaging in any trading activities.

Nadeem Walayat Archive

© 2005-2019 - The Market Oracle is a FREE Daily Financial Markets Analysis & Forecasting online publication.

Post Comment

Only logged in users are allowed to post comments. Register/ Log in

6 Critical Money Making Rules