Samsung Recalls Galaxy Note 7 as Batteries Explode, Phones Burst into Flames, S7 Next?ConsumerWatch / Mobile Technology Sep 02, 2016 - 08:39 PM GMT
Samsung have announced a recall of the 3 million or so of Samsung Galaxy Note 7 phones sold since their launch just a couple of weeks ago because as many as 50 customers have either had their phones literally explode or burst into flames during or just after charging. The issue with the Note 7 may just be the tip of the iceberg as the issue of worsening reliability and potential dangers may extend across the Samsung Galaxy range.
I have been a user of Samsung Galaxy phones since S2. However since Galaxy S4 I have noticed that each new Samsung smartphone iteration has become less reliable, more prone to failure during daily use. For instance this S5 periodically several times a day and during the night switches itself on with a pixilated unresponsive screen, and if left just gets hotter and hotter until the battery is drained. Of course if the phone is plugged into a charger then it remains permanently on. Perhaps the problem with the Note 7 has its routes in the problems first observed with S5's? As with a charger plugged in the battery / phone just gets hotter and hotter where today I would imagine like the Note 7 the S7 is more prone to exploding than the S5 or S6.
Therefore Samsung galaxy smartphone owners from S5 onwards if ever observe their phones turn themselves on and go pixilated then need to ensure are never left unattended whilst plugged in and take the battery out during the night because it will probably be drained by the time they wake up or worse EXPLODE as the Note 7 batteries are.
At the end of the day the deterioration in the reliability of Samsung smartphone's with each iteration is as a consequence of increasingly fierce competition form not just the likes of Apple but a whole host of emerging chinese smartphone manufacturers that forces Samsung to cut corners to reduce costs.
I for one stopped buying Samsung smartphone's after my negative experience with the poor reliability of Galaxy S5's.
Samsung issued the following statement on the Galaxy Note 7 recall:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
The bottom line is that smartphone's due to fierce competition tend to be LESS reliable with new each iteration.
By Nadeem Walayat
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